Privacy Policy for VS2 Virtual Support Services (SMC-PVT) Ltd

Effective Date: 05/09/2024

1. Introduction

VS2 Virtual Support Services (SMC-PVT) Ltd ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we handle your information when you use our website (www.virtuals2.com) and our Virtual Back Office Support Services.

2. Information We Collect

We may collect:

• Personal details (name, email, phone number)
• Medical information for billing and coding
• Insurance information
• Appointment and scheduling data
• Billing and payment information
• Website usage data

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process medical billing and coding
• Manage appointments
• Verify insurance
• Perform credentialing services
• Manage accounts receivable
• Communicate with patients for healthcare providers
• Comply with laws and regulations

4. Data Security

We use strong security measures to protect your information and ensure patient confidentiality.

5. HIPAA Compliance

We follow all HIPAA regulations to protect your health information.

6. Sharing Your Information

We don't sell your information. We may share it with:

• Healthcare providers we serve
• Our service providers
• Legal authorities when required

7. Your Rights

You can:

• Access your information
• Correct mistakes
• Request deletion (where allowed)
• Opt out of some data sharing

8. Policy Updates

We may update this policy. Check our website for the latest version.

9. Contact Us

Note: This policy aims to be transparent and compliant with laws including HIPAA. For complete legal protection, please have a lawyer review this policy.