Our Privacy Policy

Virtuals2 (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we handle your information when you use our website (www.virtuals2.com) and our Virtual Back Office Support Services.

HIPAA Compliant

Information We Collect

Personal details

Name, Email, Phone number

Medical information

For billing & coding

Insurance information

Appointment and scheduling data

Billing and payment information

Website usage data

We use your information to:

Provide and improve our services

Process medical billing and coding

Manage appointments

Verify insurance

Perform credentialing services

Manage accounts receivable

Communicate with patients for healthcare providers

Comply with laws and regulations

Data Security

We use strict technical, administrative, and physical safeguards to protect all information, including PHI. Our systems comply with HIPAA security and privacy standards.

Data Retention

We keep personal and health information only as long as necessary to provide services, meet legal obligations, and enforce agreements. When information is no longer needed, it is securely deleted or anonymized.

International Data Transfers

Our services are provided from Pakistan. By using our services, you acknowledge that your data, including PHI, may be processed in Pakistan, which has different data protection laws than the U.S. We ensure strong safeguards to protect your information.

Your Rights

Healthcare providers can request access to, correction of, or deletion of their data as permitted by law. Patient PHI is managed solely through our healthcare provider clients.

Cookies and Tracking

Our website uses cookies and similar tools to improve your experience, analyze website usage, and remember preferences. You can manage cookies through your browser settings.

Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted here with an updated Effective Date.

Contact Us

If you have questions about this Privacy Policy or our data practices:

Email: contact@virtuals2.com

Virtuals2

Virtuals2 provides comprehensive back-office solutions for healthcare clinics and healthcare professionals, enabling providers to focus on patient care while we handle the administration.

contact@virtuals2.com

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