Transform your clinic’s back-office operations with our complete suite of virtual support services. From medical billing to patient communication, we handle it all so you can focus on patient care.
Claim Success Rate
Average Setup
Years Experience
Select from our comprehensive range of healthcare back-office services,
or combine multiple solutions for complete practice management.
End-to-end revenue cycle management with certified billers and coders ensuring maximum reimbursement and minimal denials.
Claims submission and follow-up
ICD-10 and CPT coding
Denial management
Monthly revenue reports
Complete credentialing and re-credentialing services
to keep your providers active with all the major insurance payers.
Medical License & Certification Renewal Management
Insurance Credentialing & Payer Enrollment
Hospital Credentialing & Medical Staff Privileging
Re-Credentialing & Provider File Maintenance
Real-time insurance eligibility and benefits verification to prevent claim denials and surprise billing issues.
Real-time eligibility checks
Benefits verification
Prior authorization
Patient responsibility estimates
Proactive A/R follow-up and collections to accelerate cash flow and reduce outstanding balances.
Insurance claim follow-up
Patient payment collections
A/R aging analysis
Payment plan management
Professional appointment scheduling and calendar management to keep your schedule optimized and reduce no-shows.
24/7 appointment booking
Automated reminders
Waitlist management
Schedule optimization
Multi-channel patient communication including phone, email, SMS, and portal messaging to improve patient engagement.
Inbound call handling
Secure messaging
Appointment reminders
Patient satisfaction surveys
Comprehensive practice analytics and custom reporting to drive data-informed decisions and identify revenue opportunities.
Revenue cycle dashboards
Provider productivity reports
Denial trend analysis
Custom reporting
HIPAA compliance monitoring, audit support, and policy management to protect your practice from regulatory risks.
HIPAA compliance audits
Policy and procedure development
Staff training coordination
Incident response support
Need comprehensive support? Our Complete Back Office package combines all services into one seamless solution with dedicated account management and preferential pricing.
12+ years of specialized experience in healthcare back-office operations. Our team understands the unique challenges of medical practices.
Cutting-edge automation and AI-powered tools combined with human expertise for maximum efficiency and accuracy.
Dedicated team and customized workflows tailored to your practice’s specific needs and preferences.
Outsourcing medical billing to Virtuals2 reduces operational costs by up to 45%—significantly more than competitors like The typical practice saves $3,000-$8,000 per provider monthly by eliminating salaries, benefits, billing software subscriptions, office space, and ongoing training expenses. With our 98.3% claim success rate and 26% revenue increase, most practices achieve positive ROI within 60-90 days.
Industry-leading medical billing services achieve 95-98% first-pass claim acceptance rates. Virtuals2’s 98.3% claim success rate exceeds industry benchmarks and means fewer denials, less administrative rework, and faster payment cycles. For context, the national average for in-house billing departments is 75-85%, meaning our clients experience 13-23% fewer claim rejections.
We have established integrations with all major EMR/PM systems including Epic, Cerner, Athenahealth, eClinicalWorks, and many others. Our technical team works directly with your IT department to ensure secure, seamless connectivity with minimal downtime. The integration process typically takes 24-48 hours.
Absolutely. We are fully HIPAA-compliant and maintain strict security protocols. All team members undergo comprehensive HIPAA training, and we utilize encrypted communications and secure systems for all patient data handling. We also provide Business Associate Agreements (BAA) for all clients.
Virtuals2 clients see immediate improvements: payments arrive 11 days faster starting in the first billing cycle, providers save 12-15 hours weekly within 2-3 weeks, and practices experience a 26% increase in revenue collections within the first 6 months. Most practices notice improved cash flow within 30 days and full ROI realization by month 3-4.
Yes, especially for small practices. Virtuals2 clients with 1-5 providers typically see the highest proportional savings—up to 45% cost reduction while increasing revenue by 26%. Small practices benefit most from eliminating the $60,000-$120,000 annual cost of full-time billing staff while gaining enterprise-grade expertise. With our scalable model, practices processing $500K-$50M+ in annual claims receive the same 98.3% success rate and 11-day faster payment speed.
Yes, our services are completely flexible. You can scale up or down based on your practice’s changing needs. Many clients start with one or two services and gradually add more as they experience the benefits. There are no long-term contracts or penalties for changes.
After your consultation call and contract signing, most clinics are fully operational with our services within 48-72 hours. This includes system integration, team training on your specific workflows, and implementation of our processes. For more complex setups, we’ll provide a detailed timeline.
We work with healthcare practices of all sizes, from solo practitioners to large multi-location medical centers. Our services are scalable and can be customized to fit your specific volume and requirements. Whether you have 1 provider or 100, we have a solution for you.
Depending on your plan, we offer both options. Our Professional and Enterprise packages include dedicated team members who work exclusively on your account and become familiar with your practice’s unique needs. Our Starter package uses shared resources but still maintains consistent quality and personalized service.
Virtuals2 provides comprehensive back-office solutions for healthcare clinics and healthcare professionals, enabling providers to focus on patient care while we handle the administration.
contact@virtuals2.com
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